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FAQs


Privacy

Is My Package Discreet?

Yes. All orders are shipped in generic packages from the USPS, without the VAPE LIKE A G logo or name. It will only show our abbreviated company name (V-L-A-G), your address and a return address.

 

Is My Personal Information safe?

VAPE LIKE A G uses its own secure database to store customer information such as names, addresses and order history. This information is used solely by the VAPE LIKE A G team and our postal service to deliver your order and ensure proper service. We treat all privacy-sensitive information confidentially and will never share your information with a third party.

We offer the option to make an order without creating an account, where we only store the necessary information for the delivery.

 

Orders & Shipping

When Will My Order Be Shipped?

Your order will be shipped on most cases the day we have received your payment, on condition that the ordered product is in stock and the address you entered is correct. Your order number can be used to request the status of your order at any time.

 

How Long Will It Take For My Order To Arrive?

Our distribution centre is located New York. We ship on a late base rate so it may take 2 to 3 days A shipment to internationally countries will normally take 7 to 10 days. 

 

I Haven't Received My Order Yet, Now What?

Should you not have received your expected order within the estimated delivery period that is mentioned on the website, don't panic! Please be patient and wait a few more days, as mail carriers in some countries do not always stick to their promises. Also keep in mind that (public) holidays can cause delays. Of course you can also visit your local post office and inform if your package has been delivered at your neighbours house.

 

Can I Cancel My Order?

Yes, you can cancel your order by contacting us. If your order has already been shipped, you can return it to us and will be refunded. Please note that in this case, shipping costs for the return shipment are non-refundable.

 

Need to Contact Us Via Phone?

516-206-0970

 

Where Are You Located?

Freeport, NY 11520 USA